I don’t often get mentioned, so it’s still novel to me. Here’s a list of links, so you can conveniently leave nasty comments on them all.
Rogue Wave: Customer Experience Gone to the … Foxes?
ZDNet: MySQL Success Leads to Customer Frustration
BizTech Magazine: 10 Metrics
ZDNet: Around the Mashup Camp Fire
SMH: Building A Better Blogosphere